Privacy Policy

effective: May 25, 2018

Thank you for visiting the Smartlis website of Lab Technologies SA. We understand that protecting the privacy of our visitors is very important. That's why we have taken the necessary steps to meet worldwide data privacy requirements with the aim of safeguarding and preserving the privacy of our website visitors. This policy applies to personal data collected from Lab Technologies online resources and communications (such as websites, e-mail, other online tools) that display a link to this policy. We treat your personal data according to the laws of the EU and Switzerland* and other applicable local laws which regulate the storage, process, access and transfer of personal data.
[*Legal basis: Export of personal data in a country outside of the EU which offers an adequate level of data protection ex art 45 GDPR.]

Some data you provide to us may be transferred to or stored in a geographic region which imposes different privacy obligations than those of EU and Swiss laws. In such cases (e.g. Google Analytics) we will ensure that this export is done on the basis of contract model clauses. We only collect personally identifiable information about you if you choose to give it to us and will not use your personal data other than for the purposes described in this policy.


You can visit our websites without providing any personal data. We may collect your personal data (such as name, address, telephone number, e-mail address or other identifying information) only when you choose to submit it to us with the aim to respond to your requests (see more details in the chapter: “Opt-In to our services and communications”).
We may also process your personal data for the following reasons:

To perform website analytics and measure website performances. (see more details in the chapter Use of Cookies)
To maintain the website, including for security purposes.

Opt-in to our services and communications

We do not collect personal data from visitors to our website unless they expressly opt-in to our services and communications. If you expressly consent to be contacted by ticking the appropriate tick boxes, this will authorize us to process your data for those purposes. When you sign up to one or more of our services, we will store your data on our database to enable us to provide those services and to improve those services by making them more relevant. You can withdraw your consent at any time. To exercise this right please contact us using the contact details provided below.
[Legal basis: consent and legitimate interests pursued by the controller]

Use of Cookies

A cookie is a piece of information that is placed automatically on your computer's hard drive when you access websites. The cookie uniquely identifies your browser to the server. Cookies allow us to store information on the server to help make the web experience better for you and to conduct site analysis and web site performance reviews. Most Web browsers are set up to accept cookies, although you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Note, however, that some portions of our sites may not work properly if you refuse cookies.

Google Analytics. We may use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, as mentioned above, please note that if you do this you may not be able to use the full functionality of our website. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
[Legal basis: consent and legitimate interests pursued by the controller]


We do not share user data with third parties except as described below: We might share your personal data with a contracted reseller / partner company or individual competent for the country where you live to provide customer services and to send marketing communications about our products, services and offers. All these companies / individuals are required to comply with the terms of our privacy policy. We may also disclose your personal data for the following purposes:

in connection with the sale, assignment or other transfer of the business of the site to which the data relates;
to respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations;
where needed for response to a complaint or security threat.
[Legal basis: consent and legitimate interests pursued by the controller]


You could decide not to submit any personally identifiable information at all, by not entering it into any forms or data fields on our sites and by not using any available personalized services. If you opt-in for particular services or communications, you will be able to withdraw your consent, or to ask for, see and correct your data any time. To exercise these rights, please contact us using the contact details provided below.


You have the following rights with respect to your personal data:

The right to request access to the personal data that Lab Technologies has about you;
The right to rectify or correct any personal data that is inaccurate or incomplete;
The right to request a copy of your personal data in electronic format so that you can transmit the data to third parties, or to request that Lab Technologies directly transfer your personal data to one or more third parties;
The right to object to the processing of your personal data for marketing and other purposes;
The right to erasure of your personal data when it is no longer needed for the purposes for which you provided it, as well as the right to the restriction of processing of your personal data to certain limited purposes where erasure is not possible.
Please note that erasure or restriction of processing is only possible if and to the extent that the processing of personal data is based on consent or legitimate interest. If data processing is based on consent, note that you have the right to withdraw your consent at any time, but that the withdrawal of your consent does not affect the lawfulness of processing based on consent before its withdrawal. In the event of an erasure request, we may retain a copy of your personal data for our record-keeping purposes and to avoid entering your personal data in our systems after your request. In the event that you believe or have the impression that our data processing does not comply with the GDPR, you are entitled to lodge a complaint with the responsible supervisory authority. To exercise any of these rights, please contact us using the contact details provided below.


We use third-party processors to host our website and to process our services. We have implemented the necessary contractual arrangements to ensure the confidentiality and security of your personal data under their control.

We will take all reasonable and necessary technical and organizational measures to protect your personal data.


We do not store the personal data for longer than is legally permitted and necessary for the related processing purposes. The storage period depends on the type of personal data, the purposes and the applicable law and therefore varies per use. In most cases, we will keep the data for three (3) years following our last interaction with you. We may however, maintain your data for a longer period of time if we are required by law to maintain your data and limitedly for the purpose of complying with applicable law. We erase personal data after the above described storage period or when the data subject requests us to erase his/her personal data.


Our services are not designed for and are not marketed to people under the age of 18 (“minors”). We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our services. If you are a minor, please do not use our services or send us your information. We delete information that we learn is collected from a minor without verified parental consent. Please contact us if you believe we might have information from or about a minor. Our contact details are set out at the end of this notice.


From time to time, we may revise this privacy policy. Any such changes will be promptly communicated on this page. Continued use of our sites after a change in our privacy policy indicates your consent to the use of newly submitted information.


For questions or if you wish to exercise one of your rights described before, please contact us in writing as follows:

Lab Technologies SA
Corso Elvezia 16
CH-6900 Lugano